Quran downloads: English translation download could fail partway through in the GABLVM iOS app

In the GABLVM iOS app, available to testers through TestFlight, downloading a surah together with its English translation could stop partway through with a message that the audio server returned an error, after roughly a third of the translation files had been saved. Streaming playback, downloads without the translation, and the Quran player on gablvm.org were unaffected, and no data was affected. The cause was a request limit on our audio delivery service that also counted the app's bulk translation download; the limit has been adjusted so these downloads complete, and a download that failed can simply be started again. The failure was intermittent and may have occurred at any time since translation downloads were introduced.

• Posted: Sep 12, 2026, 17:30 UTC
• Resolved: Sep 12, 2026, 17:40 UTC
• Duration: 9m

Timeline

1. resolved

   17:40 UTC

   This incident has been resolved.

2. monitoring

   17:39 UTC

   A fix has been implemented and we are monitoring the results. A download that failed can be started again.

3. identified

   17:36 UTC

   The issue has been identified and a fix is being implemented.

4. investigating

   17:30 UTC

   We are currently investigating a report that downloading a surah with its English translation in the GABLVM iOS app fails partway through with an audio server error.

Permalink: /incident/87