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Help Center

Common questions

Find answers to frequently asked questions. Can't find what you need? Submit a ticket.

Quran Player

How do I use the Quran Player?

Navigate to the Quran Player page from the main menu. You can select a reciter, choose a surah, and use the audio controls to play, pause, and navigate between verses. The player is fully keyboard accessible - use Space to play/pause, and arrow keys to navigate.

Can I download Quran recitations?

The Quran Player streams audio directly from our servers. While we do not provide a direct download feature, you can listen offline by keeping the page open and letting the audio buffer.

Why is the audio not playing?

Please ensure your device is not on silent mode, your browser allows audio playback, and you have a stable internet connection. If issues persist, try refreshing the page or using a different browser.

How do I change the reciter?

On the Quran Player page, look for the reciter dropdown menu at the top. Click or tap to open it, then select your preferred reciter from the list.

Prayer Times

How do I set my location for prayer times?

Visit the Prayer Times page and click "Set Location" or allow browser location access when prompted. You can also manually enter your city or coordinates. Your location preference is saved for future visits.

Which calculation method is used?

We support multiple calculation methods including ISNA, Muslim World League, Egyptian General Authority, and Umm Al-Qura. You can select your preferred method in the settings on the Prayer Times page.

Can I receive prayer time notifications?

Browser notifications are available if you enable them. Click the bell icon on the Prayer Times page to set up notifications for each prayer time.

The prayer times seem incorrect for my location.

Please verify your location is set correctly. Different calculation methods can result in variations of a few minutes. If times are significantly off, please submit a support ticket with your exact location and the calculation method you expect.

Islamic Calendar

How accurate is the Hijri calendar?

Our Hijri calendar uses the Umm Al-Qura calendar calculation. For moon sighting-dependent dates (like Ramadan start/end), please confirm with your local mosque or Islamic authority.

Can I add Islamic events to my personal calendar?

Yes! Each event on our calendar has an "Add to Calendar" option that exports to popular calendar formats (iCal, Google Calendar).

How do I view events for a specific month?

Use the navigation arrows on the calendar to move between months, or click on a specific month in the year view. You can also use keyboard arrows after focusing on the calendar.

Accessibility

Is GABLVM accessible to screen reader users?

Yes! GABLVM is designed with accessibility as a core principle. We follow WCAG 2.1 AA guidelines, provide proper ARIA labels, support keyboard navigation, and test with popular screen readers including JAWS, NVDA, and VoiceOver.

What keyboard shortcuts are available?

Press ? (question mark) on any page to see available keyboard shortcuts. Common shortcuts include: g+h to go home, g+s to submit a ticket, g+t to check ticket status.

How do I report an accessibility issue?

Please submit a support ticket with "Accessibility Issue" as the category. Describe the issue, including what assistive technology you use, and we will prioritize the fix. We take accessibility very seriously.

Can I use high contrast mode?

Yes! Our site respects your system's high contrast and reduced motion settings. Enable high contrast mode in your operating system, and our site will automatically adjust.

Account & Newsletter

How do I subscribe to the newsletter?

Visit our Newsletter page and enter your email address. You will receive a confirmation email - click the link to confirm your subscription. You can choose which topics interest you.

How do I unsubscribe from the newsletter?

Click the "Unsubscribe" link at the bottom of any newsletter email, or visit the Newsletter page and enter your email to manage your subscription preferences.

I'm not receiving newsletter emails.

Please check your spam/junk folder first. If emails are not there, ensure your email provider is not blocking emails from gablvm.org. You can also try re-subscribing with a different email address.

Still need help?

Our support team is here to assist you. Submit a ticket and we'll get back to you as soon as possible.

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