Quran player: single-key keyboard shortcuts unresponsive on the playback controls

Since June 26, the Quran player's single-key keyboard shortcuts, such as K to play or pause and J and L to skip backward and forward, did not respond while keyboard focus was on the player's control bar. Because the control bar is where keyboard focus naturally rests during listening, keyboard and screen reader users on all devices were affected. The on-screen buttons, arrow-key navigation between controls, and playback itself worked normally throughout, and no data was affected. The shortcuts were silenced by a side effect of a June 26 accessibility improvement made for Windows screen reader users. A listener report on August 16 led us to the cause, and a fix was deployed the same day restoring the shortcuts while keeping the improved control bar.

• Posted: Aug 16, 2026, 14:45 UTC
• Resolved: Aug 16, 2026, 15:04 UTC
• Duration: 19m

Timeline

1. resolved

   15:04 UTC

   This incident has been resolved. The single-key shortcuts respond again while focus is on the playback controls, on all devices, and the control bar improvements from June remain in place.

2. monitoring

   15:03 UTC

   A fix has been implemented and we are monitoring the results. Reload the player page to pick up the update.

3. identified

   14:48 UTC

   The issue has been identified and a fix is being implemented. The shortcuts stopped responding after a June 26 update to the playback controls; playback and the on-screen buttons are unaffected.

4. investigating

   14:45 UTC

   We are currently investigating a report that the Quran player's single-key keyboard shortcuts, including K to play or pause, do not respond while keyboard focus is on the playback controls.

Permalink: /incident/84