Quran player: resuming during an English translation could skip the rest of that translation

With English translation turned on, pausing the Quran player while an English translation was being read and then resuming could skip the remainder of that translation and continue at the next verse in Arabic. Arabic-only listening, seeking, and all other player features were unaffected, and no data was involved. The cause was a recovery check that runs after resuming playback: it could misread healthy translation playback as stalled and restart playback at the following verse. The check now recognizes translation playback correctly, so pausing and resuming during a translation continues exactly where it left off.

• Posted: Jul 17, 2026, 15:55 UTC
• Resolved: Jul 17, 2026, 16:02 UTC
• Duration: 7m

Timeline

1. resolved

   16:02 UTC

   This incident has been resolved. The issue could affect listening with English translation turned on since that feature was introduced on July 5. Pausing and resuming during a translation now continues from the same position on all devices.

2. monitoring

   16:00 UTC

   A fix has been implemented and we are monitoring the results. Pausing and resuming during an English translation now continues exactly where it left off. If the issue still appears, reloading the page will pick up the fix.

3. identified

   15:58 UTC

   The issue has been identified. A recovery check that runs after resuming playback could misread translation playback as stalled and restart playback at the following verse. A fix is being implemented.

4. investigating

   15:55 UTC

   We are currently investigating a report that pausing the Quran player while an English translation was being read and then resuming could skip the rest of that translation and continue at the next verse. Device diagnostics have been captured and are being reviewed.

Permalink: /incident/79