Quran player: spoken English translation did not play for some reciters

For a period after the after-each-verse English translation was extended to more reciters in the Quran player, the spoken English translation did not play for a small number of reciters, even though the option appeared available for them. Arabic recitation played normally throughout. A listener reported it. The cause was identified and corrected, and the English translation now plays for these reciters as well. Other reciters were unaffected and no personal data was involved.

• Posted: Jul 6, 2026, 13:20 UTC
• Resolved: Jul 6, 2026, 13:55 UTC
• Duration: 35m

Timeline

1. resolved

   13:55 UTC

   This incident has been resolved. The English translation is confirmed playing correctly for the affected reciters, and other reciters were unaffected throughout. No personal data was involved.

2. monitoring

   13:48 UTC

   A fix has been deployed and we are monitoring the results. The English translation now plays for the affected reciters. If you have the page open, please refresh to pick up the update.

3. identified

   13:44 UTC

   The issue has been identified and a fix is being implemented. It affects only the optional after-each-verse English translation for a few specific reciters; Arabic recitation plays normally for every reciter.

4. investigating

   13:20 UTC

   We are investigating reports that the spoken English translation did not play for a small number of reciters in the Quran player, even though the option appeared available for them. Arabic recitation and all other reciters are working normally.

Permalink: /incident/74