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Website: brief outage during the platform upgrade to Drupal 11.4

  • Incident
  • major
  • Resolved

On July 1 we upgraded gablvm.org to Drupal 11.4, the newest release of the platform the website runs on. During the upgrade the site was briefly unavailable: for roughly twelve minutes visitors saw an error page and then a maintenance page instead of the site. Two upgrade steps did not complete in the expected order, which we identified and finished within minutes; the site was then restored, every tool was verified working, and the upgrade completed successfully. No data was affected, and nothing changes in how the site or its tools work. The new platform release makes pages faster for the server to build, which keeps the site quick as it grows.

Affected Services

  • gablvm.org
  • Posted: Jul 1, 2026, 22:11 UTC
  • Resolved: Jul 1, 2026, 22:27 UTC
  • Duration: 16m

Timeline

  1. resolved

    22:27 UTC

    This incident has been resolved. The website is running on the new platform release, every tool has been verified working, and our automated test suite passes in full. Total impact was roughly twelve minutes on July 1, from 22:10 to 22:22 UTC, during which the site showed an error page and then a maintenance page. No data was affected, and nothing changes in how you use the site.

  2. monitoring

    22:22 UTC

    The upgrade has completed and the site is back online. Every page and tool, including prayer times, the Quran player, the Hijri calendar, and qibla, is loading normally, and caches have been refreshed so visitors get the new version. We are monitoring while we run our full checks.

  3. identified

    22:19 UTC

    The cause has been identified. Two steps of the platform upgrade did not complete in the expected order, which left the site unable to start. We are completing the remaining steps now, and the site is in maintenance mode while the final updates run.

  4. investigating

    22:11 UTC

    During a planned upgrade of the website to the newest platform release, the site has begun returning an error page instead of loading normally. We are investigating immediately. No data is at risk; this is an upgrade in progress rather than a failure of the site itself.

Permalink: /incident/69

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