Quran player: brief audio change when switching headphones on iPhone
- Incident
- minor
- Resolved
On iPhone, switching headphones during Quran playback could briefly interrupt the audio while the device reconfigured its audio output. The recitation always recovered on its own and no audio or saved data was lost, but because it affected a core feature we treated it as a genuine playback-quality issue. After investigation we identified the cause in how iOS handles audio route changes and resolved it by changing how Arabic recitation is delivered so the device manages the transition natively. A brief, self-recovering transition now remains only in the English translation mode.
Affected Services
- Quran Player
- Posted: Jun 18, 2026, 17:55 UTC
- Resolved: Jun 18, 2026, 21:35 UTC
- Duration: 3h 40m
Timeline
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resolved
21:35 UTCThis incident is resolved. Switching headphones during Arabic recitation is now smooth, with no interruption. A brief, self-recovering pause can still occur in the English translation mode, which is an inherent platform behavior during an audio route change; it does not lose your place and clears on its own. Throughout, impact was limited to a momentary audio interruption at the instant of a headphone change, with no downtime and no data affected.
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monitoring
20:45 UTCA fix has been implemented and we are monitoring it. For the most common case, listening to a reciter in Arabic, the player now delivers the recitation in a form the device handles natively, so connecting or disconnecting headphones no longer interrupts playback. We are confirming the improvement across devices.
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identified
19:30 UTCWe have identified the cause. When headphones are connected or disconnected, iPhone reconfigures its audio hardware, and during that brief reconfiguration the player's audio engine is interrupted before it resumes. This is an inherent characteristic of how the platform handles audio route changes rather than a fault in the recitation itself. We are implementing a fix that changes how the audio is delivered so the device manages the transition smoothly.
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investigating
17:55 UTCWe are investigating reports that, on iPhone, switching headphones during Quran playback can briefly interrupt the audio. The recitation continues and no audio or saved data is lost; the effect occurs only at the moment headphones are connected or disconnected.
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