Quran.com account sync temporarily unavailable

The account features in the Quran Player that sync with your Quran.com account, your bookmarks, notes, reading streaks, today's reading plan, and the My Account dashboard, were unavailable from May 7 to May 8, 2026. These features are powered by Quran.com, and the cause was an outage in the Quran.com service they connect to. The rest of the Quran Player, including audio playback for all 20 reciters, English audio, reciter selection, verse navigation, and search, kept working normally throughout.

• Posted: May 7, 2026, 23:23 UTC
• Resolved: May 9, 2026, 11:56 UTC
• Duration: 1d 12h

Timeline

1. resolved

   May 9, 2026, 11:56 UTC

   This incident is resolved. The Quran.com team confirmed the cause was an outage at their database provider, part of the wider AWS US-East-1 event, which caused their service to hang rather than return a clear error. It affected every application connected to that Quran.com service, not GABLVM alone, and they have since improved how their service handles that kind of dependency failure. The disruption lasted about twenty hours, from May 7 at 11:23 PM to May 8 at 7:30 PM UTC. No data was lost: bookmarks and notes saved before the outage were intact on recovery. Thank you for your patience.

2. monitoring

   May 8, 2026, 19:45 UTC

   The Quran.com service has resumed responding normally, and we are monitoring the recovery. We confirmed from our own server that the sync requests now return quickly with the expected data. The My Account dashboard, bookmarks, notes, reading streaks, and reading plan are working again, for both new and existing connections. If you were left on a stalled dashboard, refresh the page to pick up the recovery.

3. identified

   12:27 UTC

   The cause has been identified. The Quran.com service that powers the account-sync features is not responding to the requests our integration makes. Signing in itself continued to work; only the data-sync requests were timing out. We have shared reproduction details with the Quran.com team and are tracking their recovery.

4. update

   07:58 UTC

   While we wait to hear back from the Quran.com team, our own checks now show the same interruption on the Quran.com service's side, including the examples published in their own developer documentation. This confirms the outage is within their service rather than in the GABLVM integration, and it affects their external partners generally, not GABLVM specifically. We have located the right contact channel and are preparing a detailed report for the Quran.com developer team.

5. investigating

   May 7, 2026, 23:23 UTC

   We are currently investigating a problem with the account features in the Quran Player that sync with Quran.com, including the My Account dashboard, bookmarks, and notes. Our monitoring detected that requests to the Quran.com service these features depend on are timing out. The rest of the Quran Player is working normally.

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