Quran Player could become unresponsive after mid-playback network stall

A client-side bug could cause the Quran Player's seek bar and skip buttons to stop responding if the audio stream was interrupted mid-playback and the recovery path encountered a network error. Users experiencing this could recover by reloading the page. The issue has been identified and resolved. The player now preserves playback state across network interruptions so the controls remain responsive, and a clear retry message is shown if audio fails to load. No data loss, no security impact.

• Posted: Apr 17, 2026, 10:30 UTC
• Resolved: Apr 17, 2026, 10:16 UTC
• Duration: -14m

Timeline

1. resolved

   11:00 UTC

   Fix deployed to production. The Quran Player now preserves playback state across network interruptions so the seek bar and skip buttons remain responsive, and a clear retry message is shown when audio fails to load. Latent bug introduced on or before 2026-03-13, detected and resolved on 2026-04-17.

2. monitoring

   10:50 UTC

   A fix has been deployed to production and server cache is purged. We are monitoring the Quran Player for residual issues. Existing browser sessions should reload the page to pick up the fix.

3. identified

   10:40 UTC

   Root cause identified. A client-side state-handling issue causes the player to become unrecoverable if the automatic recovery path encounters a network error after an upstream audio stream stalls. We are working on a fix for this issue.

4. investigating

   10:30 UTC

   A user-reported issue: the Quran Player stopped responding in the middle of a surah. Seek bar and skip controls are unresponsive. Reloading the page restores normal operation. We are Investigating the issue.

Permalink: /incident/48