Service Disruption: All Services

All GABLVM services experienced an unplanned disruption lasting approximately 11 hours due to a hosting infrastructure issue. The root cause has been identified and resolved.

• Posted: Mar 22, 2026, 21:09 UTC
• Resolved: Apr 15, 2026, 04:50 UTC
• Duration: 23d 7h

Timeline

1. resolved

   Mar 23, 2026, 14:30 UTC

   This incident is fully resolved. The root cause was a hosting provider configuration error that allocated insufficient server resources. The issue has been corrected and verified. A full postmortem is available on our blog. Preventive measures include persistent system logging, automated biweekly maintenance, and direct infrastructure monitoring access.

2. monitoring

   10:00 UTC

   Our hosting provider has confirmed the root cause and applied a fix. Additional system logging and automated health monitoring have been implemented to detect similar issues proactively.

3. monitoring

   09:00 UTC

   All services have been restored. Our hosting provider has corrected the memory allocation, increasing available resources to the full contracted amount. We are monitoring all services to ensure stability.

4. identified

   08:30 UTC

   The root cause has been identified as a hosting infrastructure issue. The server was operating with insufficient memory due to a provider configuration error. We are working with our hosting provider to resolve this.

5. investigating

   08:15 UTC

   We are investigating the cause of the service disruption. All services including the website, Quran Player, Prayer Times, and Islamic Calendar are affected.

6. investigating

   Mar 22, 2026, 21:09 UTC

   All services became unresponsive. Our monitoring systems have detected the disruption.

Permalink: /incident/40