Event livestream status delayed showing Live

The events page continued to display Upcoming status for approximately 5 minutes after the YouTube livestream went live for Ramadan Night 30. This was caused by two issues: the YouTube API proxy was caching the Upcoming response, and the YouTube sync was overwriting the Ongoing status set by the scheduled time check. Both issues have been resolved.

• Posted: Mar 19, 2026, 02:30 UTC
• Resolved: Mar 19, 2026, 02:49 UTC
• Duration: 19m

Timeline

1. resolved

   02:40 UTC

   Events page now correctly displays Live status with 218 concurrent viewers. Both fixes verified in production. Future livestream status changes will be detected without caching delays.

2. monitoring

   02:38 UTC

   Deployed two fixes. Removed caching on Upcoming responses so status changes are detected immediately. Prevented the YouTube sync from downgrading events from Ongoing back to Upcoming. Event manually set to Live and confirmed working.

3. identified

   02:36 UTC

   Two root causes identified. First, the YouTube API proxy was caching the Upcoming response, preventing the Live status from being returned. Second, the YouTube sync was overwriting the Ongoing status back to Upcoming when YouTube had not yet confirmed the stream as live.

4. investigating

   02:35 UTC

   Ramadan Night 30 livestream started on YouTube but the events page still displayed Upcoming status instead of Live.

Permalink: /incident/37