Quran Player English translation not playing

The English audio translation feature on the Quran Player was not playing. Listeners could enable the option, but no English audio played after the Arabic recitation; Arabic playback and the rest of the website were unaffected and no data was affected. A client-side initialization issue was identified and fixed, and English translation playback has been verified across all supported reciters.

• Posted: Mar 9, 2026, 00:00 UTC
• Resolved: Mar 10, 2026, 17:15 UTC
• Duration: 1d 17h

Timeline

1. resolved

   Mar 10, 2026, 17:15 UTC

   This incident has been resolved. The English audio translation feature is confirmed to be working normally, with the English translation playing after each Arabic verse. The feature was unavailable between March 9 and March 10, 2026. No data was affected.

2. monitoring

   13:15 UTC

   A fix has been implemented and we are monitoring the results. English translation playback has been verified across all supported reciters. If the option still has no effect, reloading the page should pick up the fix.

3. identified

   12:00 UTC

   The issue has been identified and a fix is being implemented. A client-side initialization issue in the player was preventing the English translation option from taking effect when enabled.

4. update

   Mar 9, 2026, 14:30 UTC

   We are continuing to investigate this issue. The behavior is reproducible across browsers and with all supported reciters, which rules out caching on the visitor's side.

5. investigating

   10:00 UTC

   We are currently investigating reports that the English audio translation feature on the Quran Player is not playing. Listeners can enable the option, but no English audio plays after the Arabic recitation.

Permalink: /incident/35